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How r2games Handles Your Account Rights

These terms set out the legal relationship between you and r2games, covering account eligibility, data use, and the conditions under which the platform is available to you. Access depends on local law and eligible regions, including where DANA, OVO, and GoPay transactions are supported.

Eligibility by regionData handled transparentlyDANA, OVO, GoPay coveredAccount rights explainedContact path for requests
r2games How r2games Handles Your Account Rights
DATA AND SECURITY

How We Protect Your Account and Data

Data Storage Account data is stored securely and retained only as long as your account remains active or as required by applicable regulations. You can request a copy of your data via the account help section.
Cookie Policy We use session cookies to keep you logged in and functional cookies to remember your wallet preference, whether that is DANA, OVO, or GoPay. No tracking cookies are shared with ad networks.
Account Security Access to your account uses OTP verification tied to your registered mobile number. If you lose access to that number, contact support with your registered email to start the recovery process.
Policy Contact To request changes to your stored data, withdraw consent, or raise a privacy concern, use the email support path or the in-account help form. We confirm receipt and respond with a reference number.
CONTACT LEGAL TEAM

Reach Us About a Legal or Policy Query

Live Chat Open the chat widget from any page in your account to reach our support team. Legal queries are escalated to the relevant team during business hours.
Email Support Send account or policy queries by email for a written response. We aim to reply to legal requests within a reasonable period and confirm receipt by return.
Account Help Centre Your account dashboard includes a help section with policy articles. You can submit a formal data or access request directly from that section without needing to contact support separately.

Questions About Your Rights and Our Terms

These are the questions we get most often about account eligibility, data rights, cookie use, and how to raise a formal request. If your question is not here, the in-account help section has additional policy articles.

Account eligibility depends on local law and the region you are in. You must meet the applicable age requirement and access the platform from a region where it is permitted under local law.

We collect the data needed to open your account, verify your identity, and process withdrawals via DANA, OVO, or GoPay. This includes your name, contact details, and wallet information.

Your data is retained while your account is active and for a period after closure as required by applicable rules. You can request deletion once any outstanding account obligations are cleared.

Yes. Submit a data access request through the in-account help section or by email. We confirm receipt with a reference number and respond within a reasonable period.

We use session cookies to keep you logged in and functional cookies to remember your preferred wallet. We do not place advertising or third-party tracking cookies on your device.

We notify you of material changes via your registered contact details before they take effect. Continuing to use your account after that date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.