Reference

What You Agree to When You Use r2games

These terms set out the rules that apply when you open an account and use r2games, including how we handle deposits through DANA, OVO, and GoPay, how withdrawals are processed, and what happens if something goes wrong.

Account use rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyIndonesia-eligible regions only

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How These Terms Apply to Your Account

r2games Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on r2games, you confirm you have read and accepted these terms in full. We apply them consistently across every part of the platform — game rounds, wallet transactions, and account management. When you link a payment method such as DANA, OVO, or

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GoPay to your account, you confirm that the wallet belongs to you and that the name on your wallet matches your registered account name. Mismatched wallet details will delay or block a withdrawal until identity is confirmed. We reserve the right to suspend an account if
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we detect activity that breaches these terms, including multiple accounts registered to one wallet, or deposits made from a wallet that does not belong to the account holder. These terms may be updated; we will post the revised version here and your continued use of the
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account after a change is posted counts as acceptance. If you are accessing from Semarang or anywhere in Indonesia, availability of services is subject to local law and eligible-region status. We do not accept liability for service interruptions caused by wallet provider downtime, network issues, or
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regulatory restrictions in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you believe your account has been affected by a terms decision you disagree with, contact our support team directly. We handle terms-related queries through the channels below. Wallet disputes involving DANA, OVO, or GoPay should include your transaction reference number so we can check the record on our end.

Live Chat Open the live chat window from your account dashboard. For terms queries, describe the specific clause or transaction in question so we can pull the right records.

Email Support Send a detailed message to our support email. Include your account ID, the wallet type (DANA, OVO, or GoPay), and the transaction date for faster resolution.

Account Help Centre Log in and navigate to Account Help for self-service terms queries. You can view your transaction history, wallet linkage status, and any active account flags from there.

HOW WE HANDLE YOUR DATA

Account Security and Data Under These Terms

Our terms cover more than gameplay rules — they define how we store your data, how long we keep transaction records, and what you can request us to change. We keep your account data only as long as necessary for operational and legal purposes. You can request a data summary or ask us to correct inaccurate account details by contacting support.

Transaction Records

We retain DANA, OVO, and GoPay transaction logs for the period required under applicable policy. You can request a copy of your own transaction history through account support.

Account Security

Your account is protected by login credentials and OTP verification. If you suspect unauthorised access, lock your account immediately from the security settings page and contact support.

Data Correction Requests

If your registered name, wallet ID, or contact details are incorrect, raise a correction request with support. We verify the change against your wallet records before updating anything.

Terms Change Notification

When we update these terms, the revised version is posted here with a note at the top indicating the update. No separate notification is sent, so check this page periodically.

Common Questions About These Terms

These are the questions we receive most often about account rules, wallet conditions, and what happens when a terms issue arises. Each answer reflects how we actually apply the policy — not a general summary.

Withdrawals to a mismatched wallet are held until identity is confirmed. Contact support with your account ID and wallet name so we can verify and release the transaction.

No. These terms allow one account per person. Registering multiple accounts — including using different wallets like OVO and GoPay to separate them — is a breach and may result in all accounts being suspended.

Contact support via live chat or email, quoting your account ID. We will review the suspension reason against our terms record and respond with a written explanation of the decision.

The updated terms are posted on this page. We do not send individual notifications, so check back here if you have a question about a rule change. Continued use means you accept the current version.

Yes. Submit a data request through account support, including your account ID and the wallet linked to your account. We will provide the data summary within the timeframe our policy allows.

The core account rules apply equally regardless of payment method. Wallet-specific steps — like GoPay PIN confirmation or OVO transfer verification — reflect each provider's own process, not separate terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use r2games

Reach Us About These Terms

Account Security and Data Under These Terms

Transaction Records

Account Security

Data Correction Requests

Terms Change Notification

Common Questions About These Terms

01 What happens if the name on my DANA wallet does not match my account name?

02 Can I hold more than one account on r2games?

03 What do I do if I disagree with an account suspension?

04 How will I know if these terms have been updated?

05 Can I request a copy of my personal data held by r2games?

06 Are these terms the same for all payment methods, including GoPay?

Terms & Conditions

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